Terms of Service

1. The service

made. Shield is a web application for governance, compliance and safety evidence: compliance programmes for the frameworks an organisation adopts, evidence linked to their obligations, drafting reports with an AI assistant, and issuing them. We provide it as a hosted service, run on our service providers' infrastructure, and may improve or change its features over time. We'll tell you before removing a feature you rely on in a way that materially reduces the service.

2. Accounts and sign-in

People sign in with a code sent to their email address. You are responsible for who you add to your organisation, for keeping their email accounts secure, and for what is done under your organisation's account. Tell us promptly if you suspect unauthorised access.

3. Free trial

• Your first 14 days are free. We don't ask for payment details to start.
• A trial may have up to 5 people, 3 programmes, 2 GB of documents and 150 assistant requests a day. We may adjust these limits for trials started after a change.
• A trial is for evaluating the service under the Acceptable Use Policy. One trial per organisation.
• Trials from business email domains start straight away. We review trials from personal email addresses before they start, and may decline one.

4. When a trial ends

At the end of the trial we ask for a card. If you don't add billing, your organisation is locked: people can sign in to the billing page, and owners and administrators can download the programme's read-only exports while its data is retained. We keep your data for 90 days after the trial ends, email you reminders, and then delete the active workspace and its document-file backups. Historical platform database backups may retain account records for up to a further 30 days, as the Privacy Policy explains. Adding billing within those 90 days restores access to everything as it was. You can ask us to delete your data sooner.

5. Fees, GST and billing

• The fee is A$299 a month including 1 user, plus A$99 a month for each additional user ("seat"), unless we agree other pricing with you in writing. Fees exclude GST, which we add at the applicable rate and show on the tax invoice.
• Billing is monthly in advance, by card, through our payment provider Stripe. Your subscription renews each month until cancelled.
• Adding seats during a month is charged pro rata for the rest of it. Removing seats takes effect from the next month.
• We may change the fees by giving you at least 30 days' notice by email. The change applies from your next billing month after the notice period. If you don't accept it, you may cancel before it applies.
• Bulk pricing is available on application and is set out in writing between us.
• Use of the AI assistant is included, subject to fair use: each day your organisation may make up to 300 assistant requests for each paid user, and at least 600 in all. The allowance renews at midnight Sydney time. If your organisation needs more, contact us and we'll work out an arrangement with you. During a trial, the trial's limits apply instead.

6. Failed payments

If a payment fails we'll email you and retry it. If it is still unpaid 7 days after the first failure, your organisation is locked as described in section 4, and the same 90-day retention applies from the date it was locked.

7. Cancelling

You can cancel at any time from the billing page. Cancellation takes effect at the end of the month you've paid for; we don't refund part months except where the law requires. After that your organisation is locked and the 90-day retention in section 4 applies. Owners and administrators can download read-only exports during that retention period; export anything you want to keep before deletion.

8. Your content

You keep all rights in the documents and information you put into the service and in the documents you issue from it. You give us the rights we need to host, process, copy and display them to provide the service to you, and for no other purpose. You are responsible for having the right to upload what you upload.

We don't use your content to train AI models. The AI services we use to run the in-app assistant process your content only to provide the service to you; the Privacy Policy lists them.

9. Issued documents are the professional's

The AI assistant prepares drafts. It can make mistakes: it may misread a document, misstate a clause or a date, or omit something that matters. Every document is issued by a person in your organisation, under their name, after their review. That person and your organisation are responsible for the content of everything issued from the service, and for the professional judgement it reflects.

Deadlines, business days, holidays and statutory periods shown by the service are aids. Where the service marks a fact "check", it hasn't been confirmed. You remain responsible for confirming the dates and legal requirements that apply to your programme.

10. Our intellectual property

We (and our licensors) own the service, its software, design, templates, checklists and documentation. We grant you a non-exclusive, non-transferable right to use the service for your organisation's own work during your subscription, subject to these terms and the Acceptable Use Policy.

11. Suspension and termination

We may suspend or end your access if you materially breach these terms or the Acceptable Use Policy, if we must do so by law, or to protect the service or other customers from serious harm. Where practical we'll tell you first and give you a chance to fix the problem. You may end this agreement by cancelling. Sections 8 to 13 survive termination.

12. Liability

Nothing in these terms excludes, restricts or modifies any right or remedy, or any guarantee, warranty or other term or condition, implied or imposed by the Australian Consumer Law or any other law that cannot lawfully be excluded or limited.

Where the law allows us to limit our liability for failing to comply with a consumer guarantee, our liability is limited, at our option, to supplying the services again or paying the cost of having them supplied again.

Subject to the paragraphs above:

• we provide the service as it is, and don't guarantee that it will be uninterrupted or error free, or that drafts will be accurate or complete;
• we are not liable for any indirect or consequential loss, or for loss of profit, revenue, data or opportunity; and
• our total liability under or in connection with these terms is limited to the fees you paid us in the 12 months before the event giving rise to the claim.

13. General

These terms are governed by the laws of New South Wales, Australia, and the courts of New South Wales have non-exclusive jurisdiction. We may update these terms by giving you at least 30 days' notice by email for a change of substance. If you don't accept a change, you may cancel before it takes effect. Notices to us go through https://madeshield.com/contact; notices to you go to your organisation owner's email address.