These are the service providers that help us run made. Shield, each used only for the purpose shown. The Privacy Policy (sections 3 and 4) is the authoritative statement, and we update this page when it changes. Data processing terms are available on request through our contact page.
Cloudflare, Inc.
Hosts made. Shield and its data: compute, storage, email delivery and routing, the bot check on our forms (Turnstile), and the AI models that run the in-app assistant, document reading and the website assistant (Workers AI).
Where: Cloudflare's global network, including outside Australia. We don't guarantee Australian-only processing or storage.
Providers of the AI models on Cloudflare Workers AI
Process the content of assistant and document-reading requests, through Cloudflare's platform, to answer them. We don't use your content to train AI models.
Where: Through Cloudflare's network; may include the United States and other countries.
Stripe, Inc. and its affiliates
Process payments and issue invoices for subscriptions billed through Stripe. Card details are held by Stripe; we never receive the full card number.
Where: May include the United States and other countries.
Google LLC
Measures which of our ads lead to trial sign-ups and paying customers, on the public madeshield.com website only, never inside your organisation's workspace.
Where: May include the United States and other countries.
Anthropic, Microsoft or OpenAI
Only if someone in your organisation connects the service to Claude, Microsoft 365 Copilot or OpenAI Codex: what they read through that connection goes to that provider, under the terms of the account the person connects.
Where: As set by that provider and the connected account.